Terms of Business: Partners and Suppliers
Company Name: Jm2 Services Ltd
Company No: 11673940
Registered Office: Suite 17, Essex House, Station Road, Upminster, Essex, England, RM14 2SJ
Version: 1.0
Date of Issue: 17th July 2025
These Terms are available online at http://jm2.group/terms-of-business-partners . By quoting for or undertaking work for JM2, you agree to the version of these Terms published at that link at the time of engagement. Confirmation by email or via the Partner Portal constitutes binding acceptance of these Terms.
These Terms of Business govern all work instructed by JM2 Services Ltd (“JM2”) to its approved supplier and subcontractors (“Partners”). By quoting for or undertaking work for JM2, the Partner agrees to be bound by these Terms.
1. Engagement and Acceptance
Partners may be engaged by JM2 through acceptance of a quote request, direct work order, or written confirmation via email. Work is confirmed in writing and logged in the JM2 Partner Portal. Work must not proceed without formal instruction.
2. Scope, Workflow and Communication
JM2 issues quote requests via the Partner Portal. Quotes must be returned within 2 working days unless otherwise specified. Late or incomplete submissions may reduce the volume of future opportunities.
Work orders will be issued via email. Attendance dates are scheduled through the portal. Partners may request changes to scheduled dates in advance, subject to JM2 approval.
Job cards must be completed via the portal on the date of attendance, including photographic proof. Failure to complete a job card may result in invoice rejection.
3. Recurring Work & Price Reviews
JM2 will only pay the rate agreed and signed off at the outset for all work. Partners must not apply price increases without prior written agreement.
For recurring work, rates may be reviewed annually on the anniversary of the start date. However, JM2 may only approve a price increase where it has first obtained agreement from it’s client.
Unauthorised price changes will not be accepted, and continued service at the original rate will be expected.
4. Professional Standards On Site
Partners represent JM2 on all sites and are expected to:
Be respectful, polite and professional
Maintain a clean and presentable appearance
Use appropriate language at all times
Leave all sites clean and tidy
Partners must not accept or agree to additional work directly from clients, residents, or third parties. All new requests must be referred back to JM2.
Partners are expected to proactively report issues observed on site, even outside their scope. These should be logged via the portal. If the Partner is approved to deliver the service, JM2 will offer them the opportunity to quote first.
Partners must not present themselves as employed JM2 staff or use JM2 branding or materials (beyond issued PPE) without written permission.
5. Invoicing and Payment
Partners will be advised how to submit invoices. This may include uploading via the portal or email to the accounts team.
Invoices must only relate to authorised, completed work. JM2 will pay valid invoices within 30 days of receipt.
If an invoice is disputed in full or in part, JM2 will notify the Partner within 10 working days. Payment for the undisputed portion will still be processed on time.
6. Insurance and Documentation
Partners must maintain valid and appropriate insurance, including:
Public Liability Insurance
Professional Indemnity Insurance (if applicable)
Risk Assessments and Method Statements (RAMS) must be provided when requested. JM2 may audit documentation at any time.
Partners must ensure that JM2 has up-to-date records of their:
Contact and business details
Insurance policies (updated annually or upon renewal)
Accreditations and qualifications
7. Health and Safety
Partners must comply with all relevant UK health and safety legislation. All incidents or near misses must be reported to JM2 immediately. Where required, safeguarding procedures must be followed.
8. Performance and Quality Assurance
JM2 may remove a Partner from a job at any time without notice to protect its reputation.
Where concerns are raised, JM2 will allow a reasonable opportunity to correct the issue. Where services are found to be unsatisfactory, JM2 may request rework at the Partner’s cost. If refused or unresolved, payment may be withheld and additional costs recovered.
JM2 may carry out site inspections, spot checks, or performance reviews at any time. Partners must cooperate fully.
9. Termination of Ongoing Work
Partners delivering recurring services must provide one month’s written notice to terminate.
Failure to work this notice period may result in the final invoice being withheld.
10. Data and Confidentiality
Partners must handle client data in line with the UK GDPR and the Data Protection Act 2018. Data must not be retained, reused, or disclosed except as necessary to complete the work. Breaches must be reported immediately.
JM2 will hold and process Partner data only for operational and legal purposes. This data will not be shared externally without consent or legal requirement.
11. Intellectual Property
All materials, documents, reports or images created during JM2 work may be used by JM2 without restriction. Partners may not use JM2’s brand, client materials, or any deliverables for marketing or external use without prior written permission.
12. General
These Terms form the entire agreement unless varied in writing. JM2 may update these Terms by publishing a new version. Partners may not assign or subcontract work without JM2’s consent.
In the event of any discrepancy between versions of these Terms in different formats or languages, the English language web version shall prevail.
