Terms of Business: Clients and Customers
Company Name: JM2 Services Ltd
Company No: 11673940
Registered Office: Suite 17, Essex House, Station Road, Upminster, Essex, England, RM14 2SJ
Version: 1.0
Date of Issue: 17th July 2025
These Terms are available online at http://jm2.group/terms-of-business-clients . By accepting a proposal, quote, or by sending a work order, you agree to the version of these Terms published at that link at the time of engagement. Confirmation by email or via the client portal constitutes binding acceptance of these Terms.
These Terms of Business apply to all work carried out by JM2 Services Ltd (“JM2:, “we”, “our” or “us”) for our clients (“you” or “the client”) and are deemed accepted upon your instruction of work, whether by acceptance of a proposal, issue of a work order, or confirmation via email or our client portal.
1. Instructions and Acceptance
Clients may instruct JM2 by:
Accepting a written proposal or quote
Issuing a direct work order
Providing written confirmation by email
Work will be confirmed by JM2 in writing and logged in the client portal. Scheduled dates and job progress will be visible within the portal.
2. Scope, Pricing and Variations
Quotes provided by JM2 include all expected labour, materials, travel, and costs to complete the specified work. If no quote is provided, work will be charged at agreed or prevailing rates.
Should unforeseen issues arise outside the quoted scope, JM2 will notify the client and seek agreement before proceeding. Any approved variations will be invoiced separately.
3. Client Responsibilities
The client must ensure that all information provided to JM2 is accurate and up to date, including:
Site access and contact details
Parking arrangements and restrictions
Site condition and relevant reports
Health & Safety and asbestos documentation (as appropriate)
JM2 may apply a surcharge if inaccurate or incomplete information results in delays or additional time on site.
4. Access, Cancellations and Attendance Issues
If a job is cancelled within 48 hours of its scheduled date, or if JM2 is unable to access the site, a cancellation fee of £125 + VAT will apply.
The client is responsible for ensuring access on the agreed date. Failed access will be recorded using the job card system with photographic proof, and a call-out fee may be charged.
5. Invoicing and Payment
Clients confirm, by instructing JM2 to proceed with any work, that they have the necessary funds available and will pay JM2 immediately upon receipt of an invoice.
JM2 will invoice on job completion (for one-off work) or monthly (for recurring work).
Unless agreed in advance, invoices are due upon receipt.
Clients experiencing payment delays must notify JM2 in advance so an arrangement can be made.
JM2 may request part-payment upfront for high-cost jobs or full prepayment for sites with previous defaults.
Failure to pay on time may result in legal recovery action without further notice.
If an invoice remains unpaid for more than three months, JM2 may suspend all or part of the services until such time as the outstanding sums are cleared in full. Any suspension arising from non-payment shall not give the client any right to terminate the services or claim breach of contract.
Late payments will incur interest at 8% above the Bank of England base rate, plus a fixed late fee of £40 to £100 per invoice as permitted by law.
6. Recurring Work: Reviews and Termination
Prices for recurring work will be reviewed annually on the anniversary of the start date. Unless agreed otherwise the price will increase by the Consumer Price Index (CPI) or 3%, whichever is higher.
Unless otherwise agreed with the client under a minimum term contract, JM2 reserves the right to apply further increases due to wage legislation, fuel, material or insurance cost changes, or other economic pressures. Clients will receive notice of any adjustments and have the right to terminate if not accepted.
Clients must give three months' written notice to terminate recurring services. Shorter notice periods may be accepted by mutual agreement but are not guaranteed.
In the event of termination, all invoices issued by JM2 must be paid in full prior to the last date of service. If payment is not made, the termination will not take effect and JM2 will continue to treat the contract as active until outstanding sums are settled.
7. Quality Assurance and Re-attendance
Job cards with photographic evidence will be uploaded to the client portal within 2 working days of the day of completion.
If any issue with the work is identified, it must be reported within 14 days. Where the issue is linked to workmanship, JM2 will revisit and correct it at no cost.
This guarantee does not apply to:
Damage caused after our visit
General wear and tear
Issues unrelated to the agreed scope
8. Data and Intellectual Property
Client data is stored and processed in accordance with UK GDPR and the Data Protection Act 2018.
All reports, photos, and documents we produce remain our property. You must not share them with third parties or use them to instruct other contractors unless we’ve agreed in writing.
9. Employment of Dedicated Staff
Where JM2 employs staff on a client's behalf, we remain responsible for compliance with all employment laws and best practices.
We may decline client requests that conflict with legal or ethical obligations to our employees. We will always aim to collaborate while fulfilling our duty of care.
10. Complaints and Dispute Resolution
Step 1: Raise the issue in writing with your Account Manager. A full response will be provided within 14 working days.
Step 2: If unresolved, the complaint will be reviewed by a Director and responded to within a further 14 working days.
All disputes are governed by English law and fall under the jurisdiction of the courts of England and Wales.
11. Liability and Insurance
JM2 holds public liability and employer’s liability insurance. Our liability is limited to the value of work carried out unless otherwise agreed.
We are not liable for indirect, economic or consequential loss arising from delays, access issues or miscommunication, unless due to proven negligence.
12. General
These Terms apply to all instructions. JM2 may update them by publishing a new version and will notify clients where significant changes occur.
No variation is valid unless agreed in writing by a Director of JM2.
In the event of any discrepancy between versions of these Terms in different formats or languages, the English language web version shall prevail.
